Frequently asked questions.

A platform that brings everyday digital services — airtime, data, cable TV, electricity, recharge cards, data cards and exam PINs — into one account with one wallet, instead of a different app and payment method for each.

A phone number and an email address. You choose a password and a separate 4-digit transaction PIN during registration, then fund your wallet to start buying.

No. Creating an account is free and there is no subscription. You pay for the services you buy, and nothing else.

They protect two different things. Your password gets you into the account; your PIN authorises spending. Keeping them separate means somebody who gets hold of one still cannot move your money with it.

Use the "forgot password" link on the sign-in screen. A reset link goes to the email address on your account.

Yes, from the security section of your account. Changing it requires your current PIN, so it cannot be changed by somebody who only has access to an open session.

No. Nobody at BuyByteData will ever ask for your password, your transaction PIN or a one-time code — not by email, not by phone, and not through any support channel. If you are asked, it is not us.

You get a bank account number reserved for you. Transfer to it from any bank, and your balance updates once the payment is confirmed.

It depends on how quickly the transfer clears, which is outside our control. Your balance updates once the payment is confirmed rather than as soon as it is announced, because confirming first is what stops a balance appearing and then disappearing.

Give it a little time first — confirmation can lag the transfer. If it still has not appeared, get in touch with the date, the amount and the account you sent from, and we will trace it.

Yes. One balance covers all seven services, which is the point of having a wallet rather than paying separately each time.

Every purchase shows a status: successful, failed, or still being confirmed. It stays on your transaction history so you can go back to it.

It means the network or provider has taken the request and has not told us the outcome yet. We do not guess: we do not mark it failed, and no refund has been made. Please do not buy it again while it says this — that is how somebody ends up paying twice. We keep checking and update it automatically.

Yes. When a purchase is confirmed as failed, the amount returns to your wallet balance automatically. You do not need to ask.

Check the number carefully before confirming — that screen exists for exactly this reason. Once a top-up has been delivered to a number, it has gone to that line and we cannot pull it back.

The transaction reference, which is on the transaction itself. It identifies the purchase immediately. Never send your PIN, password or a one-time code — support will never ask for them.

Seven: airtime, data, recharge cards, cable TV, electricity, exam PINs and data cards. Each has a page explaining what it needs and how it is priced.

For airtime, data, cable and electricity, yes — you enter the number, smartcard or meter that receives it, and it does not have to be yours. Recharge cards, data cards and exam PINs have no recipient at all: the PIN comes back to you.

On the transaction itself, and they stay there so you can come back to them. Nothing is sent to a phone number.

The ones available to you are listed when you start a purchase. We show what is genuinely available at that moment rather than a fixed list that would go out of date.

Prices differ by account and change as providers update theirs. Publishing a figure would mean publishing one that is wrong for most people, so each price is shown live when you choose what to buy.

Yes. The total appears before you confirm, and it is calculated on our servers rather than in your browser — so what you confirm is what is charged.

Electricity adds a flat fee, shown separately from the amount so you can see both. Your distributor receives the full amount you entered; the fee is on top rather than taken out of it.

Yes. The reseller platform lets you serve your own customers, with wallet management and transaction tracking included.

Yes. Purchases, the catalogue, wallet balance and transaction lookups are all available programmatically, with test and live keys kept separate.

Yes. Test keys can read the catalogue and your account without spending anything; a live key is required before a purchase can be made.